Shipping & Delivery InformationUpdated 19 days ago
Shipping & Delivery Information
When your order is shipped, you will receive a confirmation email with tracking details.
UK Delivery
We use EVRi for UK deliveries*.
| Evri - Standard Delivery (3–5 Working Days) | £4.50 |
| FREE ON ORDERS OVER £75 | |
| Next Day Delivery (Order before 8pm Mon–Fri) | £5.95 |
| Evri Pick-Up Points (Standard) | £4.50 |
| FREE ON ORDERS OVER £75 | |
| Evri Pick-Up Points (Next Day, Order before 8pm Mon–Fri) | £5.95 |
*Prices and delivery times may change without notice.
We cannot accept liability for a lost or missing order that has been signed for at the delivery address (for example, an office or shared residential building).
Personalised Orders: Please allow up to 7–10 working days.
Evri ParcelShop & Locker Collections
How do I collect my ParcelShop order?
When your parcel arrives, Evri will notify you. Please bring valid ID when collecting from the ParcelShop.
How do I collect from an Evri Locker?
You will receive a QR code when your parcel is ready. Simply scan this at the locker to open the door.
How long do I have to collect my parcel?
ParcelShop: 10 days to collect. Reminders are sent on days 3 and 6, with a final reminder 24 hours before return.
Locker: 3 days to collect. A reminder is sent 24 hours before return.
If not collected within this timeframe, your parcel will be returned to us.
Important: If a parcel is returned to us because it was not collected within the stated timeframe, any shipping charges paid at the time of order are non-refundable.
Can someone else collect on my behalf?
Yes.
ParcelShop: They must bring valid ID and confirm they are collecting on your behalf.
Locker: You can send them a screenshot of your QR code.
What ID is required?
To ensure parcels are released securely, valid ID is required. Acceptable forms include:
- Debit or credit card
- Passport
- UK driving licence
- Photo ID
- Birth certificate
- Foreign ID
- Utility bill
How do I track my parcel?
You can track your parcel:
- Via the Evri app
- Through your Evri confirmation email
- At evri.com/track-a-parcel
International Delivery
We use DHL Express for international shipments.
Estimated delivery: 7–10 working days*
- A signature may be required upon delivery.
- Please ensure the correct delivery country is selected at checkout to avoid customs delays or additional charges.
*Prices and delivery times may change without notice.
Remote Postcode Exceptions
Delivery may be unavailable or delivery times may be extended for the following postcode areas of the UK:
AB, BT, DD9–11, DG5–9, FK17–21, GY, HS, IM, IV, JE, KA27–30, KW, KY10, KY14–16, PA20–38, PA41–49, PA60–78, PA80, PH5–9, PH11–13, PH15–26, PH30–50, PO30–41, TD5, TD15, TR21–25, ZE
Need Help?
If you have any questions regarding shipping or delivery, please contact our Customer Experience team via our contact page.